Complaints Policy

This policy has been created by Aesthetic Attraction Ltd with the purposes of outlining complaints procedures, methods of complaint for clients and how the company intend to monitor and respond to these.

 

The policy aims to establish effective consumer relationship via a communicative channel. We at Aesthetic Attraction Ltd pride ourselves in taking a professional and bespoke service to our clients, but acknowledge there is always room for improvement. 

 

The company director and manager will endeavour to read and respond to any complaints regarding the service and come to a satisfying conclusion for both parties within 14 days of complaint.

 

The company director will collect data from complaints to analyse and reflect upon with an ultimate aim of evaluating our services.

 

All Aesthetic practitioners are encouraged to ask for client feedback in written or video form to identify any dissatisfaction.

 

All Aestheticians carrying out treatments are responsible for reporting and managing complaints in a professional manner.

 

All patients receiving treatments by the company and any of it’s staff are within their right to complain about treatment, products, cleanliness, data handling and any other business they may not be satisfied with.  

 

All patients are offered a 2 week follow up appointment post injectable treatment. Free top up or alteration if required will be offered for any complaint addressed on or before this review. If past the 2 week follow up, no free top up will be offered. Dissolving will be paid for by the patient unless it is for medical reason such as suspected vascular occlusion. Pre and post photographs should be taken so that patient and practitioner can assess the outcome together.

 

Complaints may be made to the aforementioned complaints handling individuals in the following ways;

• In person, by means of scheduling an appointment.
• By telephone please call company management on 07795592170 or 07969310510 for Director.
• By post please send all complaints to

            AESTHETIC ATTRACTION LTD

            44 Queen Street

            Lossiemouth

            Moray

            Scotland

            IV30 6PN

            By email at aestheticattraction@outlook.com

 

An investigation will be conducted into any complaint and its circumstances and we aim to resolve the issue within 14 days of receipt. It is encouraged that the complaint be addressed and mutual solution agreement met before escalation to HIS. The complaint will also be logged into our Aesthetic software analysis tool for further improvement.

 

Complaints made to our company regulatory body are by the following means of communication;

           Healthcare Improvement Scotland

           Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB

           0131 623 4342

           hcis.ihcregulation@nhs.net